These terms apply to the software, SaaS applications and services provided by Damaana ("we", "us") to an organisation ("the client"). By subscribing or using our services, the client accepts these terms. A signed contract or quotation takes priority over these terms where they differ.
1. Services
We provide hosted applications (for example for schools, money exchanges, supermarkets, healthcare and government), installation, training, support, data consulting, data collection and analysis, as described in the client's plan or quotation.
2. Accounts and access
The client is responsible for the people it gives access to, for keeping passwords secret, and for activity under its accounts. Tell us immediately about any unauthorised use.
3. Subscription, invoices and payment
- Subscriptions are billed monthly, quarterly or yearly in advance, as chosen. One-time setup fees are invoiced at the start.
- Invoices are payable by the due date shown, by ZAAD, eDahab, bank transfer or another method we accept.
- Prices may change at renewal; we give at least 30 days' notice.
4. Late payment and suspension
If a renewal is not paid by its end date, the subscription becomes past due. After the grace period stated in the client's plan (normally 7 days), access to the application may be suspended automatically. The client's data is kept safe, and access is restored automatically when payment is received.
5. Client data
The client owns the data it enters. We process it only to provide the service, keep it confidential, and back it up regularly. When the service ends, the client may request an export of its data within 30 days, after which it may be deleted.
6. Acceptable use
The client must not use the services for unlawful purposes, try to break their security, resell them without permission, or overload them on purpose.
7. Availability and support
We aim for high availability and fix problems as quickly as reasonably possible, but we do not guarantee uninterrupted service. Planned maintenance is announced where possible. Support is provided by phone, email, WhatsApp and the support ticket system.
8. Intellectual property
The software, designs and documentation remain the property of Damaana. The client receives a right to use them for the length of its subscription.
9. Liability
To the extent allowed by law, our total liability is limited to the amount the client paid for the service in the 12 months before the claim. We are not liable for indirect losses such as lost profit or lost data caused by events outside our reasonable control.
10. Ending the service
Either side may end a subscription at the end of a paid period with 30 days' written notice. We may end the service immediately for serious breach of these terms.
11. Law
These terms are governed by the laws applicable at our place of business (Hargeisa, Somaliland).
12. Contact
Damaana · info@damaana.com · +252 63 3333284 · https://www.damaana.com