Damaana ("we", "us") provides data consulting, software development and software-as-a-service (SaaS) applications. This policy explains what personal information we collect, why, and how we protect it.
1. Information we collect
- Contact and enquiry details you send through our website or by phone, email or WhatsApp: name, organisation, email, phone number and your message.
- Client account details: organisation name, contact persons, billing details, invoices and payment records (for example ZAAD, eDahab or bank transfer references).
- Data inside our applications: when your organisation uses one of our systems (school, exchange, point of sale, healthcare, government or others), it stores records about its own students, customers, patients or citizens. Your organisation remains responsible for that data; we process it only to provide the service.
- Technical information from installed applications: domain, IP address, software version and usage counts (for example number of users), used to check licences, keep systems updated and detect outages.
- Website usage: basic logs and a language preference stored in your browser.
2. How we use information
- To answer enquiries and provide quotes and demos.
- To deliver, host, support and update the services you subscribe to.
- To send invoices, receipts, renewal reminders and service notices by email or WhatsApp.
- To keep our systems secure, prevent misuse and meet legal and accounting obligations.
We do not sell personal information.
3. Messages by email and WhatsApp
We send service messages (invoices, receipts, reminders, support updates) to the email address and phone number you gave us. WhatsApp messages are sent through Meta's WhatsApp Business service. You can ask us at any time to stop non-essential messages.
4. Sharing
We share information only with providers that help us run the service – for example hosting, email and messaging providers – under confidentiality obligations, or when required by law.
5. Storage and security
Data is stored on secured servers with encrypted connections (HTTPS), access control by role, encrypted passwords and regular backups. Access is limited to staff who need it to do their work.
6. How long we keep data
Enquiries are kept for up to 2 years. Client and billing records are kept for as long as the contract runs and afterwards as long as accounting law requires. Data inside an application is returned to or deleted for the client when the subscription ends, on request.
7. Your rights
You can ask to see, correct or delete your personal information, or object to how we use it. Contact us using the details below; we answer within 30 days.
8. Contact
Damaana
Hargeisa, Somaliland
Email: info@damaana.com
Phone: +252 63 3333284
Website: https://www.damaana.com
We may update this policy; the date at the top shows the latest version.